General

Insighto.com is a website of Knowience Insights Private Limited.

As an organization that aims to provide tools, methods and processes to improve the customer engagement experience of organizations/users, we at Knowience Insights fully appreciate and respect the need of every user/customer of our website/product www.insighto.com for privacy while being online as well as offline. We stand committed to protect any information that you may share with us, in an appropriate manner.


Given below are our practices & policies of use of the information that is provided/ stored in website/product.

As a pre-requisite to use Insighto.com, you consent to the terms of the Insighto Privacy Policy as it may be updated from time to time.

Information  stored and used in www.insighto.com

Personal Information

During the Registration Process for creating your insighto Account, we request for your name and email address, telephone number, organization you work for, contact information, billing information any other information from which your identity is discernible. We use this information to contact you about the services on our site in which you have expressed interest and also enable us to make your experience in using our product more personalized and useful. Your email id would act as your User Id for your insighto Account. In order to authenticate your request,  a system generated welcome mail would be sent to your Mail Inbox giving the password. You may log in to your insighto Account with the given User Id and the password. We recommend that you change the password at the earliest instance. Your name and email address will be used to inform you regarding new services, releases, upcoming events and changes in this privacy policy.

Details of usage of your Account Usage

Details of  the usage of your insighto Account such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the services and to help us provide you the best possible service.

Contents of your Account

We store and maintain the surveys you created, email lists, images, logos along with the responses to your surveys, reports pertaining to them, alerts, reminders, messages and all other data stored in your Account at our facilities in any country. Use of Insighto.com signifies your consent to such transfer of your data outside of your country. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your Account. Hence your files and data may remain on our servers even after deletion or termination of your Account. We assure you that the contents of your Account will not be disclosed to anyone and will not be accessible to employees of Knowience Insights. We also would not process the contents of your Account for serving targeted advertisements. We will not use the information collected from your surveys in any way, shape, or form.

Financial Information

In order to avail the paid products of Insighto.com after giving the contact information during the registration process, you would have to choose between making payments through your credit/debit card/online banking mode or to pay by sending a physical cheque.

If you choose to make the payment through your credit/debit card/online banking mode, you would be directed to the encrypted form on secure servers of a reputed Payment Gateway Service Provider that Knowience Insights had contracted with. You would be requested to provide the appropriate information. The information that you would provide would be used solely for processing payments. Your financial information would not be stored by Knowience Insights or Insighto.com. In case you are renewing your account, you would have to fill in the financial information once again as we would not be storing any of your financial information. If you choose to make the payment by way of sending a physical cheque, you would be sent an email giving the invoice for the same and you would be requested to send the physical cheque to our office address given below. In both the above mentioned payment methods, you would be able to view or print the invoice from the Profile page of your Insighto Account.  All this financial information would be used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Respondent Information

All the general information/data/responses of the respondents of the surveys you had created/used would be stored for the purpose of generating appropriate reports for you and your organization. This data would not be used for or accessed by any other user at Insighto.com. Time to time, we may be inviting the respondents of your surveys to refer Insighto.com to anyone who may use the same for creating their own surveys.  And if any of your respondent chooses to use this referral, we will  ask your respondent to furnish his/her name, email address and  the  name of their reference and email address of that person. On the basis of this information, we will automatically send the referred person a one-time email inviting him or her to visit www.insighto.com. We do not store this information.

Visitor Details

Insighto.com reserves the right to perform statistical analyses of user behavior and characteristics. We would be using  the data/information relating to but not limiting to Internet Protocol address, type of browser used, language used/preferred, any other URLs referred/used, files accessed, errors generated, time zone, date/time stamp, clickstream data, operating system referring/exit pages, and all details of the visitors, users including the customers and their respondents. All these details are collected and stored in order to analyze the trends, administer the websites, and track visitor's movements and to improve our website/product and its services.We do this in order to measure interest in and use of the various areas of the website.

Referrals

If you choose to use our referral service to tell a friend about Insighto.com or the surveys you had created using it, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit www.insighto.com. We do not store this information.

Cookies

www.insighto.com uses "cookies" to help personalize and maximize your online experience.. A cookie is a text file that is placed on your hard drive by a Web page server use to recognize repeat users. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer, and can only be read by a Web server in the domain that issued the cookie to you.

Information gathered through cookies also helps us measure use of our website. Cookie data allow us to track usage behaviour and compile data that we can use to improve the site. This data will be used in aggregate form; no specific users will be tracked.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Insighto  pages, or register for services, a cookie helps us to recall your specific information (such as user name, password and preferences). Because of our use of cookies, we can deliver faster and more accurate results and a more personalized site experience. When you return to Insighto, the information you previously provided can be retrieved, so you can easily use the features that you customized. We also use cookies to track click streams and for load balancing.

You may have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline all cookies if you prefer. Alternatively, you may be able to modify your browser setting to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis. If you choose to decline cookies, however, that may hinder performance and negatively impact your experience on Insighto. Enabling cookies ensures a smooth, efficient visit to our website.

This privacy policy only covers the use of cookies by www.insighto.com  and does not cover use of cookies by any third party.

Communications from www.insighto.com

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account

Service-related Announcements

We will send you strictly service-related announcements on occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Opting out” section.

Sending Emails on your behalf

We store the email lists of our customers and send the survey invitations to their audience through our system. The emails sent on our customer's behalf appear to come from the customer's email address.

Surveys or Contests

From time-to-time we may provide you the opportunity to participate in contests or surveys on Insighto.com. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

We use this information to notify contest winners and to monitor site traffic or personalize the site (in the case of anonymous information collected in surveys).

Testimonials

We post testimonials from time to time. We do always take permission from the persons who have given the testimonials - prior to posting.

Access to and modification of your information

You may review, correct, update or change your account information at any time.

To change your account information, simply log into your account, go to your Account Profile, review your account information and, if you wish, edit it with the options provided. You could also contact Insighto support at support@insighto.com.

Opting Out

Upon request, Insighto.com will allow any user to opt out of the newsletter or any such material sent to the users through email. You can contact us through our Support at support@insighto.com or  follow the unsubscribe instructions included in each promotional email sent to you including the newsletter.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site

General Security Policy

We at Knowience are quite aware of your privacy concerns and so will continuously strive  to collect only as much data as is required to make you use your Insighto account  as efficient and satisfying as possible.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. However, we will make every effort to ensure that whatever information you provide will be maintained in a secure environment.

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, the site directs you to the encrypted pages of a reputed  Payment Gateway Service Provider who would be using secure socket layer technology (SSL).

Should you have any questions about security on our Web site, you can send email us at support@insighto.com

Changes in this Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a prominent notice on our home page.

Enforcement of Privacy Policy

We make every effort including periodic reviews to ensure that Personal Information provided by you is used in conformity with this privacy policy. If you have any concerns regarding our adherence to this policy or the manner in which Personal Information is used for the purpose of providing the services, kindly contact us. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at:

Support : http://www.insighto.com/contact.aspx

Email : support@insighto.com